Contact Come Sports: Support, Corrections, Partnership Enquiries

Customer support channels

The primary customer support channel is the in-app help section, accessible from the app’s main menu. The in-app help is the right place to get help with account, deposit, withdrawal, or contest issues.

The email support channel is [email protected], and the email is the right place to send detailed queries with attachments.

The phone support channel is available during business hours (9am-9pm IST, Mon-Sat), and the phone is the right place to get urgent help with account lockouts or payment issues.

Editorial corrections and feedback

For editorial corrections (factual errors, broken links, outdated information), the right channel is the contact form on the website. The contact form is the input that drives the editorial team’s review.

For general feedback (suggestions, comments, ideas), the right channel is the contact form or the social media accounts (Twitter, Instagram, Telegram).

For feature requests (new contest types, new scoring rules, new platform features), the right channel is the contact form with the subject line “Feature Request”.

Partnership and business enquiries

For partnership enquiries (affiliate programs, content collaborations, marketing partnerships), the right channel is [email protected].

For press and media enquiries (interview requests, press releases, media kits), the right channel is [email protected].

For legal and compliance enquiries (KYC verification, regulatory compliance, legal notices), the right channel is [email protected].

How to write a useful message

A useful message includes: (1) a clear subject line that describes the issue, (2) a one-sentence summary of the issue, (3) the relevant details (account number, transaction ID, contest ID), (4) the desired outcome.

A message that doesn’t include the relevant details will get a follow-up from the support team asking for the details.

A message that includes sensitive information (password, OTP, PAN, Aadhaar) is a security risk, and the support team will delete the sensitive parts before processing.

Response times and what to expect

The standard response times are: in-app help (under 30 minutes), email support (4-6 hours business, 24 hours weekends), phone support (immediate during business hours), contact form (24-48 hours), partnerships (48-72 hours), press (24 hours business days), legal (48-72 hours).

A response that takes longer than the published window is a sign that the message was lost or filtered, and the right response is to follow up with a second message.

The support team uses a ticketing system that tracks every message, and the system is the input that drives the consistent service.

Languages supported

The Come Sports support team supports English and Hindi, and the two languages cover the vast majority of Indian players.

For regional language support (Tamil, Telugu, Bengali, Marathi), the right channel is the email support.

The platform’s UI is available in English and Hindi, with regional language support planned for 2026.

Escalation paths for unresolved issues

If the contact channel hasn’t responded within the published response window, the player can escalate through the operator’s support channel, the bank’s dispute resolution mechanism (for payment-related issues), or the consumer court (for material disputes).

The escalation path that is most often effective is the bank’s dispute resolution mechanism, because the bank is the regulated entity that holds the funds during the dispute.

The escalation path that is least often effective is the consumer court, because the consumer court process is slow and the dispute amounts in fantasy sports are usually below the threshold for a meaningful court case.